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Terms & Conditions

Effective Date: February 25, 2025
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Welcome to Karma Kafe! These Terms & Conditions ("Terms") govern your use of our website (https://www.karmakafe.com) and any services provided by Harshu Inc., DBA Karma Kafe ("we," "our," or "us"). By using our website or placing an order, you agree to comply with these Terms.

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1. General Information

Business Name: Harshu Inc., DBA Karma Kafe
Address: 505 Washington St., Hoboken, NJ 07030
Email: orders.karmakafe@gmail.com
Phone: (201) 610-0900

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2. Ordering & Payments

2.1 Online Ordering

  • Orders can be placed through our website for dine-in, takeout, and delivery.

  • Menu availability and prices may change without prior notice.

  • We reserve the right to cancel or refuse orders due to errors, stock shortages, or suspected fraudulent activity.

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2.2 Payment Processing

  • We accept credit/debit cards, PayPal, and Wix Payments.

  • Payment is required at the time of order placement.

  • All payments are securely processed through third-party providers. We do not store your payment details.

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3. Catering Orders & Policies

  • 10% Delivery Charge applies to all catering orders.

  • 25% Deposit Required at the time of booking.

  • 24-Hour Advance Notice Requested for all catering orders.

  • The remaining balance must be paid in full before pickup or delivery.

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Cancellations & Refunds for Catering:

  • Orders canceled at least 48 hours in advance are eligible for a full refund.

  • Orders canceled within 24 hours may be subject to a partial refund based on preparation costs.

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4. Delivery & Pickup Policies

4.1 Delivery

  • A 10% delivery charge applies to catering orders.

  • We deliver within a specified radius from our location; delivery zones may change at our discretion.

  • Delivery times are estimates and may vary due to weather, traffic, or order volume.

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4.2 Pickup

  • Customers must call (201) 610-0900 upon arrival for pickup.

  • Orders must be picked up within 30 minutes of the scheduled time to ensure food quality.

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5. Refunds & Cancellations

  • All sales are final for dine-in, takeout, and delivery orders.

  • Refunds or replacements may be provided for incorrect or missing items at our discretion.

  • For issues with an order, please contact us within 24 hours at orders.karmakafe@gmail.com or (201) 610-0900.

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6. Gift Cards & Promotions

  • Promotional offers and discounts cannot be combined with other deals unless stated otherwise.

  • Gift cards are non-refundable and cannot be exchanged for cash.

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7. Website Use & Intellectual Property

  • All content on this website, including text, images, and branding, is owned by Karma Kafe and may not be copied or used without permission.

  • Unauthorized use of our logo, menu items, or branding is strictly prohibited.

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8. Limitation of Liability

  • Karma Kafe is not liable for any issues caused by third-party delivery services or payment processors.

  • We are not responsible for allergic reactions or dietary concerns—please notify us of any allergies before ordering.

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9. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

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10. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of these terms.

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For any questions or concerns, please contact us at:
📧 orders.karmakafe@gmail.com | 📞 (201) 610-0900

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Last Updated: February 25, 2025

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